At Palladium, every product is crafted to meet the highest standards of quality and design. Should you need assistance with a return or exchange, we are pleased to support you within the guidelines below.

Returns

We accept returns for items that remain unused and in original condition within a 14-day window.

• Products must be unworn, with original tags and packaging intact.
• Footwear must be returned in its original box, free from damage or markings.
• Items showing signs of wear, misuse, or mishandling cannot be accepted.

Reverse pickups are arranged through our logistics partners during standard working hours. If a pickup cannot be completed within 72 hours, please contact our Customer Care team to assist you.

For select locations where reverse pickup is unavailable, customers may be required self-ship the product. Shipping costs are reimbursed upon submission of a valid receipt.

Footwear Guidelines

• The security tag loop must remain attached for returns or exchanges to be processed.
• Orders containing multiple units of the same style must be returned in full.
  
  
  Exchanges
• Exchanges are available for unused items returned in original condition.
• One exchange is permitted per order.
• Replacement items are dispatched to the original delivery address.

Returned exchange items follow our standard return guidelines.

Product Concerns

If your order arrives with any concerns, please notify us within 72 hours of delivery so we may assist you promptly.

Customer Care
+917349178788
support@palladiumboots.co