We understand that you may have questions while browsing our website or placing an order. Our team is happy to help with queries about styles, fit, or general information. However, we’re unable to
place orders on behalf of customers via Whatsapp, call or E-mail.

Apply your code or store credit at checkout before completing payment. The discount will reflect in your final amount.

Orders can be cancelled any time before they are shipped. Please contact our team as soon as possible for cancellation requests. Once an order has been shipped, we’re unfortunately unable to cancel it.

Most orders are delivered within 3–5 business days in metro cities and 4–6 business days in non-metro cities. Delivery timelines may vary slightly depending on your location and courier serviceability. Please refer to our shipping policy for complete details.

You’ll receive a confirmation via Whatsapp & E-mail with shipping details once your order is dispatched.

Use the tracking link shared in your shipping confirmation to monitor your delivery in real time. You can also track your order anytime using the Track Order option on our website.

Please report it within 48 hours of delivery with clear photos and a brief description of the issue. We’ll review it and work with you
to provide a replacement or refund.

Note: We may not be able to help outside the specified timeline.

Please report it within 48 hours of delivery with a brief description of the issue. We’ll review it and work with you to provide a replacement or refund.

Note: We may not be able to help outside the specified timeline.

Yes, COD is available for most serviceable Pin codes. Availability may vary depending on location.

Prepaid orders are processed faster and prioritized for dispatch. They also reduce cancellation risks and often ensure smoother delivery.

We accept UPI, debit/credit cards, net banking, and major digital wallets for a safe and secure transactions.

Once approved, refunds are typically credited within 5–7 business days depending on your bank or payment provider. Please refer to our refund policy for complete details.

Returns and exchanges are accepted within the specified return window if the product is unused, unworn, and in its original packaging. Please refer to our Return Policy for complete details.

You can raise a return request through our Return / Exchange page. If you need
any assistance, our team will help arrange a pickup or guide you through the
process.

Please refer to our Return Policy before placing a return request.

You can raise an exchange request through our Return / Exchange page. If you need any assistance, our team will help arrange a pickup or guide you through the process.

Please refer to our Return Policy before placing a return request.

Once approved, refunds are typically credited within 5–7 business days depending on your bank or payment provider. Please refer to our Refund Policy for complete details.

Once the product is picked up by the delivery executive, your exchange item is dispatched. Delivery timelines will depend on your location, as per our Shipping Policy.

We do not charge any fees for returns or exchanges. They are completely free as per our policy.

Please report it within 48 hours of delivery with clear photos and a brief description of the issue. We’ll review it and work with you
to provide a replacement or refund.

Note: We may not be able to help outside the specified timeline.

Please report it within 48 hours of delivery with a brief description of the issue. We’ll review it and work with you to provide a replacement or refund.

Note: We may not be able to help outside the specified timeline.

Palladium boots are made using durable canvas, leather or suede uppers, breathable textile lining, and sturdy rubber outsoles. Select styles may also include recycled or organic materials.

We focus on creating long-lasting products so they don’t need frequent replacement. We work toward responsible material sourcing, use selected recycled or organic materials in certain styles, and aim to reduce waste through more conscious production and packaging practices.

Yes — we use certified materials in select styles. These may include OEKO-TEX®, GOTS (Organic Textile Standard), GRS/RCS (Recycled Standards), LWG-certified leather, and several others.